Help & Support Center

After downloading the app, click "Get Started" on the welcome screen. You'll go through a 4-step onboarding process where you can set your preferences, connect your academic schedule, and customize AI features. The process takes about 5 minutes.

Our AI chatbot uses advanced Natural Language Processing (NLP) to understand your questions in everyday language. It's trained specifically on university-related topics and can help with study spaces, navigation, academic planning, and wellness support. The more you use it, the better it becomes at understanding your specific needs.

Our AI analyzes historical usage patterns, current bookings, and real-time data to predict availability with 85-90% accuracy. Predictions are updated every 15 minutes and become more accurate over time as the system learns university patterns.

We collect only what's necessary to provide personalized services: your preferences, usage patterns, and academic schedule (if you choose to share it). All data is encrypted, stored securely, and you have full control over what's shared. Visit our Privacy Center for complete details.

Navigation requires location permissions. Check that you've enabled location services for the Smart University app in your device settings. If issues persist, try refreshing the app or ensuring you have a stable internet connection.

Yes, absolutely. Wellness check-ins and mood data are encrypted and stored securely. This information is never shared with anyone without your explicit consent. You can view, edit, or delete your wellness data anytime in the Privacy Center.

Yes! Go to Profile & Settings > AI Features to enable or disable any AI functionality. You can use Smart University with minimal AI features if you prefer, though some advanced features like personalized recommendations won't be available.

Try these steps: 1) Close and restart the app, 2) Check your internet connection, 3) Clear the app cache in settings, 4) Restart your device, 5) Update to the latest app version. If problems persist, contact our technical support.